Service & Repair Management
Streamline after-sale service operations and maximize technician productivity
Overview
If your business offers after-sale services, Prophet 21's service module manages work orders, schedules technicians, tracks repair histories, and captures costs. Our automated workflow solution creates service tickets from customer requests, assigns technicians based on availability and skill, tracks time and materials in real-time, and generates invoices upon completion—transforming your service department into a profit center.
Key Features
- Automated Work Orders: Create service tickets from emails, calls, or customer portal
- Intelligent Scheduling: Auto-assign technicians based on skills, location, and availability
- Mobile Service App: Technicians access work orders and update status from mobile devices
- Time & Materials Tracking: Real-time capture of labor hours and parts used
- Equipment History: Complete service and repair history for every asset
- Preventive Maintenance: Schedule and track recurring maintenance activities
- Automated Invoicing: Generate invoices from completed work orders instantly
Business Benefits
âš¡ Faster Response Times
Automated dispatch and mobile tools get technicians to jobs faster
📈 Increased Revenue
Accurate time tracking and faster invoicing improve service profitability
😊 Better Customer Satisfaction
Real-time updates and faster resolution improve customer experience
📊 Service Analytics
Track technician performance, common issues, and service trends
How We Implement It
Service Process Mapping
Document current service workflows and identify automation opportunities
Work Order Automation
Build workflows to auto-create tickets from multiple sources
Mobile App Development
Create Blazor-based mobile interface for technicians in the field
Prophet 21 Integration
Connect service module with inventory, invoicing, and customer records
Training & Rollout
Train service team and technicians on new workflows and mobile tools
Ideal For
- Companies providing field service and equipment maintenance
- Organizations with mobile technician teams
- Businesses offering warranty and repair services
- Service departments struggling with manual scheduling and dispatching
- Teams wanting to turn service operations into a profit center
Ready to Optimize Your Service Operations?
Let's discuss how service automation can improve efficiency and profitability.
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