Self-Service eCommerce Portal
Empower customers with 24/7 ordering and account management
Overview
Prophet 21's eCommerce module allows customers to place orders online with real-time stock and pricing, flowing orders directly into your ERP to eliminate manual entry. Secure portals let customers and suppliers place orders, view invoices, and manage payments anytime. Our custom Blazor-based portal extends this functionality with modern interfaces where users can see order history, pay bills, track deliveries, and manage their accounts—all seamlessly integrated with Prophet 21.
Key Features
- Real-Time Product Catalog: Live inventory and pricing from Prophet 21
- Quick Reordering: One-click reorder from customer order history
- Invoice Management: View, download, and pay invoices online
- Order Tracking: Real-time visibility into order status and delivery
- Customer-Specific Pricing: Automatic application of contract pricing and discounts
- Account Management: Self-service updates to shipping addresses and payment methods
- Mobile Responsive: Optimized experience on all devices
Business Benefits
📈 24/7 Sales Channel
Capture orders around the clock without staffing costs
⏱️ Reduced Order Entry
Customers enter their own orders, freeing up your team for higher-value work
😊 Better Customer Experience
Give customers the convenience and autonomy they expect
💰 Lower Service Costs
Self-service portal reduces calls to customer service
How We Implement It
Requirements Gathering
Understand your customers' needs and preferred self-service features
Portal Design
Create modern, user-friendly Blazor interfaces matching your brand
Prophet 21 Integration
Connect to product catalog, pricing, inventory, and order management
Security & Authentication
Implement secure login, customer-specific access, and payment processing
Testing & Launch
Pilot with select customers, gather feedback, and roll out broadly
Ideal For
- B2B distributors wanting to offer online ordering to customers
- Companies with customers who prefer self-service over phone orders
- Organizations looking to reduce customer service call volume
- Businesses wanting to expand sales without adding staff
- Teams needing to provide 24/7 ordering capabilities
Ready to Launch Your Customer Portal?
Let's discuss how a self-service portal can transform your customer experience.
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